If you have purchased our products and are experiencing an issue related to quality, please go to https://www.fantechworld.com/support to submit a ticket in our support portal. When submitting a ticket, please provide as much information as possible, and even photos or a video to show the problem.
Is it possible to Drag-Click with this mouse?
Yes, the Fantech Helios XD5 is an excellent mouse for drag clicking. However, this technique depends on the skill of the user, and their proficiency. It should be noted that drag clicking causes the mouse switches to lose their durability much faster.
What is Polling Rate?
Polling rate is the frequency at which the mouse position is transmitted to the PC. A higher frequency means the position of the mouse will be transmitted more often. Essentially, a high polling rate means for a higher accuracy in fast paced situations.
What is Debounce Time?
Debounce time is the amount of time that must pass before the second press of the switch will be registered. In other words, debounce time is the minimum time between switch presses. In some occasions, a low debounce time can be beneficial for gamers, as they could spam inputs for a competitive advantage. This is most notable for Minecraft, and mods like bed wars.
How do I customize my mouse’s settings?
Our Fantech software allows you to customize settings such as scrolling speed, DPI, RGB lighting, macros and more. In some models, advanced settings like polling rate, angle snapping, and debounce time can be set too.
What is the standard DPI?
By default, the standard DPI on XD5 is: 800, 1600, 2000, 2400, 3200, 5000, and 19000, with the active default being 800 DPI. DPI is the abbreviation for “dots per inch” and indicates how many points are covered on the screen per inch moved on the mouse pad. A higher DPI means for faster movements.
Can LMB/RMB be re-programmed?
Yes, in our software, LMB and RMB can be re-programmed. However, please note that since these functions are essential for using a computer,Since left and right click are existential functions of a mouse, the functions must always be assigned. To reassign or re-program them, the LMB and RMB functionality will need to be reassigned to other buttons beforehand.
How do I clean the mouse?
A damp towel can be used to clean the mouse. Be sure to not use soap or other detergents as these can damage the paint or rubberized coating. When using a damp towel, make sure it isn’t too wet, as to avoid damaging the electronic components inside the mouse.
Can the mouse be used with a USB hub?
While a gaming mouse, as it is USB, can be connected to a USB hub, we generally suggest not to do this. This is due to how a USB hub doesn’t provide a direct connection between the mouse and the computer. To ensure a stable and precise communication between your mouse and the computer, it is important to directly connect it, as to avoid errors in the signal.
Can I use the mouse without installing Fantech Software?
Our gaming mice are generally able to be used without the Fantech Software. However, installing the Fantech Software is recommended as it will allow you to further customize the settings of the mouse. In order to get the best experience with the product, we suggest using the software and installing any firmware update that is available.
Windows does not recognize my mouse.
If Windows doesn’t recognize your mouse, please follow these steps. First, ensure that the mouse is connected properly. It can be incredibly useful to try different USB ports to ensure that one of them is not causing the issue. If the mouse is still not being recognized, please contact our support team.
The firmware upgrade doesn’t work.
If you have any troubles with the firmware update of a Fantech product, we suggest to follow these steps: First, try downloading the driver again as internet issues may cause an incomplete download. If this doesn’t fix the issue, please try restarting your computer and using a different USB port. If these steps don’t help, please contact our dedicated support team for help.
My pointer is not moving at a consistent speed.
In this case, it is possible that mouse acceleration has been enabled within the software or within Windows. To enable it, simply open your software and look for the “Mouse Acceleration” feature, or type in “Mouse Settings” in the Windows Start Menu, and then click on “Additional Mouse Option”, and then select “Pointer Options”. Within this sub-menu, make sure there is no check mark next to ‘Enhance Pointer Precision”.
What is saved on the onboard memory?
All settings such as button assignments, DPI and more are saved within onboard memory. However, in some cases, lighting and other settings may not be depending on the model of the mouse.
Can I modify or disassemble my product?
Modifying or disassembling our products may void your warranty in some cases. If you wish to modify your product, please be sure to contact our customer support first to avoid any future problems with warranty. Any attempt to modify or disassemble the mouse is done at the owner’s own risk.
Does the mouse have a tiltable click-wheel?
Currently, all of our mice use a 2D mouse wheel. Therefore, they can only be scrolled up and down.
Is Grip Tape Covered by warranty?
As per our warranty policy, Grip Tape is considered a consumable and is not covered by warranty. For other warranty concerns, please see our detailed article on the matter: https://fantechworld.com/warranty-policy/
Are Mouse Skates Covered by Warranty?
As per our warranty policy, Mouse Skates are not covered by warranty as they are considered a consumable. For all other warranty concerns, please see our detailed article on the matter: https://fantechworld.com/warranty-policy/
What is LOD? How Can I Adjust LOD?
Also known as “Lift-Off Distance”, refers to the distance at which the sensor on your gaming mouse stops tracking mouse movements. This is important during gaming, as you will need to frequently pick up your mouse to reposition it on the mouse pad. With a high LOD, the sensor will keep tracking while you’re repositioning, which will cause your tracking to be inaccurate.
To change the LOD on your XD5, make sure to download the software, and adjust the millimeter amount in the section for LOD within.
Can I use Aftermarket Mouse Skates or Mouse Feet?
Yes, you may use aftermarket mouse skates or mouse feet for XD5. XD5 uses the standard IE3.0 mouse skate shape, and is compatible with brands such as Tiger Arc.
Are the Included Skates for XD5 Good?
The included mouse skates are made of pure PTFE, and will need to be “broken in” for users to experience the full performance. Typically, after a few gaming sessions, the skates will be a little more slippery than out of the box. This is normal and is the intended design of the mouse skate to ensure it can be properly transported without falling off of the mouse.
What Shape is Fantech XD5?
Fantech Helios XD5 is an ergonomic shape, based off of our interpretation of the IE3.0 (Intellimouse), while being scaled down to meet the demands of the industry for weight, and grip styles. XD5 supports large hands (fingertip grip), and small to medium hands (all grips).
How do I connect the mouse wirelessly?
To pair the XD5 wirelessly to your PC, simply plug the USB dongle into a USB port on your computer, and then use the switch on the bottom of the mouse to switch it into wireless mode. After doing so, you may need to wait a little for the drivers to be installed by Windows.
How can I charge the mouse’s battery?
We recommend that you only charge XD5 with the supplied USB cable, and by plugging it into charge into your PC. Although it is possible, we recommend never using a phone charger or USB wall charger to charge your mouse. In some cases, high voltages and amperage from these wall chargers may damage your gaming mouse. Such damages are not covered by warranty, which is why we explicitly suggest charging the mouse with the supplied cable and by directly connecting it to your PC.
Can I use the mouse without a dongle?
The XD5 is not a Bluetooth mouse, and therefore requires the USB 2.4ghz dongle to connect to the computer for wireless connectivity. If you wish to use the mouse in wired mode, please use the supplied USB cable to connect it.
What is Dual Mode?
Dual mode refers to the mouse being able to be connected wirelessly as well as through the supplied USB cable. This is the technical term for the fact that the mouse can be used while it is charging, as well as wirelessly when not charging. Another name for this is “Play and Charge”.
For gamers, this is a sure way to stay in the game without having to wait for the gaming product to charge. More gaming, less waiting!
My mouse does not charge anymore.
Firstly, we suggest ensuring that the USB cable is correctly connected to the computer, and to the mouse. If the mouse still does not charge, please try to use it on another device. Lastly, try the mouse in a different USB port on your computer, or an entirely different computer. If these solutions don’t fix the problem, please contact our dedicated customer support team for further help.